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We connect the world’s leading brands to their customers.

BPO 2.0: The Future of CX, Now.

We’re an elite CX outsourcer for the world’s startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.

We.

We think great CX
is a force for Good.

You.

You’re seeking a
transformational CX partner.

Us.

Together, let’s protect &
accelerate your brand.

Quote “

ibex is our
thinking partner.
ibex is our thinking partner
VP of Customer Experience Leading Financial services Brand
A blog from ibex that explores the power
of CX to transform business.
02

We are a
-helping-
company.

We are a perfectly disruptive synthesis of people, technology, and expertise, delivering highly customized, flexible, and scalable CX programs for dynamic & discerning brands.

OUR PEOPLE

Amazing
humans.
Unmatched
engagement.

See more
OUR INSIGHTS

Rich insights.
Intelligent
interactions.

See more
OUR TECH

Leading
Technology.
Continuous
Innovation.

See more
03

We protect & accelerate your profit journey.

Seamlessly scale your operations.
Execute smashing CX.

ibex. Connect

Worldwide CX Outsourcing.

Expert Outsourcer. In-House Feel.

The most elite contact center agents in the industry, at your service.

Customer Support
can be this good.
  • Elite Customer Care
  • Certified TeleSales Agents
  • Digital Transformation Experts
ibex. Digital

Digital Demand Generation.

Accelerate your digital marketing.

The art & science of online customer acquisition, infused with A.I.

Prepare for liftoff.
  • Paid Search & Social
  • SEO & SEM
  • Intelligent Bidding & Ad Launching
ibex. CX

Survey Technology & Feedback Analytics.

Upgrade your customer experience.

Omnichannel customer surveys, tied directly into your contact center.

A connection is made.
  • Omnichannel Survey Delivery
  • 5-Star Surveys & Analytics
  • Connected To The Contact Center
04

We
are built for
speed

Launching and scaling a CX program isn’t easy.
In the race to service digital-native customers, speed matters. At ibex, we work with startups, scale-ups and industry giants to get their programs switched-on, turned-up, and outperforming faster than anyone else in the industry.

-Speed to:

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Training

-

Proficiency

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Launch

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Performance

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Scale

Quote “ -

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"I would be wary of providers who don’t want to do anything on a small scale - and that shows you something about their organizational flexibility. But when you have a provider who’s willing to co-create and co-innovate with you…that flexibility goes hand in hand with resilience. Build engagements so you can scale rapidly, measure as you go, and adapt. You need to build an iterative model."
Loren Moss, Analyst
Excerpt from The Wave Zero Podcast #5:
Diversification & Impact Sourcing
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Wave Zero on Soundcloud: A podcast from ibex that explores leadership & innovation throughout the world of CX
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Podcast 1

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Security In The W@H Environment ft. Sandra Fernandez

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Podcast 8

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From Tactical to Strategic CX with Peter Ryan

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Podcast 7

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The Modernization of the Contact Center with Stephen Loynd

05

Flexibility @ Scale:
A global CX delivery infrastructure.

Designed for speed, scale and performance.

United States

9 sites • 3,000+ employees

Nicaragua

2 sites • 1500 employees

Jamaica

3 sites • 4,500 employees

Senegal

1 site • 210 employees

United Kingdom

1 site • 35 employees

Pakistan

5 sites • 3,400 employees

Philippines

7 sites • 9,500 employees

We have not lost a Top 25 client in over 4 years

23,000+
employees

Highly Trained Entrepreneurial Culture Proven Processes

Across the
world.

30 Service Delivery Locations Disruptive markets (Senegal/Pakistan) for Francophone and English

Enterprise Grade
Infrastructure.

PCI/HIPAA Certified Tier 4 Hardened Data Center No Single point of failure Leading Security solution

We see ibex as the
Google of BPO.
-
We see ibex as
the Google of BPO
VP of Operations WFM Leading Retail & eCommerce Brand
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Client-focused technology innovation for the Upgraded Contact CenterTM

  • 400 -
  • Best in class software architects, engineers and infrastructure specialists
  • Purpose built tools to optimize agent performance
  • Custom solutions and platform integration with industry leading providers
  • 16 -
  • Year legacy of innovative technology delivery
  • Cutting edge text & voice data analytics across all channels
  • Coming Soon: Ibex Innovation Lab “CLX at the Rock” Castle Rock, Denver, CO. Q4’19

The world’s leading brands
trust ibex.

#1
Telecommunications
Network
#1
Money Transfer
Service
#1
Food
Delivery
#1
Global
Company
#1
Retail &
E-Commerce
#1
Shipping &
Logistics
#1
Streaming Media
& Content
#1
Consumer
Electronics
#1
Extended
Warranty
#1
Leading Set
Top Box
#1
App Based
Car FinTech
#2
Ride Sharing
Service
#2
Fitness
Device
#2
Warehouse
Club